FAQ - Frequently Asked Questions

What are the shipping times for your products?

We take 1 to 3 days to process your order and then 2 to 3 weeks to deliver it to you.

Do you ship worldwide?

We currently ship to Canada and the United States of America.

Where do we ship your product from?

Our offices are located in Montreal, Canada.

Do you provide product tracking/tracking information?

Yes, wait 3 days after your order and ask us via email at email address: hello@minisorganic.com.

Some items are missing from my order, what's going on?

All of our products are shipped in a single order.

If this is an oversight on our part, please email us at hello@minisorganic.com.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to email: hello@minisorganic.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Montreal, Canada.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to the current health crisis. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at the following address: email address

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 14 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link.